Senior Software Engineer & AI Architect
Aircall — Madrid (Hybrid)
- Architected Aircall's AI Call Summarization feature — 10K+ daily transcriptions summarized with +99.9% reliability across serverless microservices, serving thousands of B2B customers.
- Shipped Company Context Knowledge Graph and Prompt Optimizer: streaming LLM features that let customers enrich and customize AI-generated insights in real time.
- Pioneered LLM evaluation practices with benchmark suites as quality gates for model migrations; full observability with Datadog.
- Delivered Async Transcription end to end — a new microservice from scratch to production in ~3 weeks (Lambda, SQS, Step Functions, Aurora PostgreSQL), including public API and webhooks.
- Drove AI adoption org-wide: AI Guild standards, an internal SDLC agent, and a company-wide AI Showcase.